FAQs
Get your questions answered right away
1:1 Support Calls
Online
Courses
Zoom Group Sessions
Tech support questions
If we're working together 1:1...
At any one time, I support a limited number of parents 1:1. It is intense work for me and you, limiting my numbers allows me to give a better quality service.
Parents have their agreed appointment. Moving appointments is not easily done or advantageous to your process. However, if you give me more than 48 hours notice, you will not be charged my €100 cancellation fee.
If you're taking my Online Courses...
The course is accessible online, ready to begin at any time and any place. It is valid for 30 days from the date of purchase. After this time, the course contents will no longer be accessible.
Follow these steps:
- Add the Courageously Co-Parenting course to your shopping cart.
- Enter your coupon code at the cart page.
- Click “apply coupon”. Now follow the instructions on the page to complete the discounted payment.
- After the payment, you’ll see the course page.
- The link to access the course will be sent to your email address.
If an organisation paid for your course access – ask them for a coupon code. Then follow the same steps:
- Add the Courageously Co-Parenting course to your shopping cart.
- Enter your coupon code at the cart page.
- Click “apply coupon”. Now the 100% discount is applied to your order.
- You still need to enter your contact details and click “confirm order”. This way, our website will create a student account for you and give access to the course.
- You’ll see the course page after the submission. Our website will also automatically email you a link to access the course.
Yes. Pay in full or pay in instalments.
Yes, 1:1 Top Up and Zoom support calls are available, simply click, book and pay.
If you're in our Zoom Group Sessions…
Yes, 1:1 Top Up and Zoom support calls are available, simply click, book and pay.
If you need tech support...
Yes, here are directions for installing and using Zoom.
Disclaimer: I am using Zoom conferencing software, which has over 200 million users worldwide to deliver this service. I follow all of Zoom’s guidelines to ensure your privacy during this service and you can read more about privacy and security by visiting this page on Zoom’s website.
As with any software that you install on your device you are doing so at your own risk and you should, of course, read all their terms and conditions before you install the software.
Please ensure you download and install the software BEFORE this service.
Can you please ensure that you install the Zoom software on the device that you will be using to access the service.
- I strongly recommend that you use a laptop/computer because the large the screen the better the experience
- You will also need a strong internet connections (so maybe ask family members to stop ‘gaming/streaming’ while you are online with me.
PC/Laptop: Click here – https://zoom.us/download – and then near the top of the page click on the button that says “Download” under Zoom Client for Meetings.
Iphone/Ipad: When you are using your device to the app store and search for Zoom Meetings and then download the zoom app – or click on this link – https://apps.apple.com/us/app/id546505307 – if you are reading this on your apple device and it will take you to the app in the app store.
Android phones / tablets: When you are using your device go to the Playstore and search for Zoom Meetings and then download the zoom app or click on this link – http://play.google.com/store/apps/details?id=us.zoom.vieeomeetings – if you are reading this on your apple device and it will take you to the app in the Playstore.
1. Ten minutes prior to the start of the meeting please open (double click on) the Zoom software on your PC or (tap the Zoom app icon) on your phone / tablet.
Then click on this link send in your email and it should bring you to this meeting.
2. If the link for some reason doesn’t work, open the Zoom app / software and then…
- Enter the meeting ID which is in your email.
- Then enter the meeting password also in your email.
- You will then see a screen telling you that the meeting host will admit you to the room shortly.
Some meeting controls you should be aware of:
- Join Audio / Mute: You will see this in the bottom left hand corner of the screen.
- Important! If it says “Join Audio” please click / tap on this and then tap again on the text box to allow access to your audio. This means you will be able to hear the trainer and ask questions. You can then click this button to mute / un mute your audio during the course.
- Start video / stop video. This allows you to be visible during the course via your webcam / device camera. If you do not want to be visible click stop video. If you want to be visible click start video. Note – you do not need a webcam to work with us online.